1. First impressions : usability, navigation
The Resumes Expert website looks very crowded when you open it and we found the typeface used to be very small and difficult to read. Once used to it, we found it fairly easy to navigate around and to find the areas that we needed to look at in more detail.
There are four basic services that are offered those relating to resumes, those relating to CVs, those related to cover letters, and a review service for those people who have completed their own CVs and resumes and would like them checked, edited and proofread.
Some of the Resumes Expert review sites we looked at found the relative speciality nature of the site to be restrictive.
2. Writers, support, quality of service
The only real reference to the writers on the site is to say that the company has only the “best professionals” and it goes on to explain that these writers are “fully aware” of the application and hiring process and the needs of customers wanting to put together a resume or CV.
Frankly this sounds all a bit waffly and vague. We would have expected experienced HR and recruitment staff and would like to have seen some of the qualifications and certifications involved in the appointment of these people.
Customer services seemed equally vague and lost when we were asking questions about the way in which the CV or resume was prepared, and the information needed for them to complete the application.
Many of the ResumesExpert customers reviews that we read also commented on the uncertainty surrounding lots of the questions about the service.
3. Payments and safety
ResumesExpert.com prices are quite complicated. The basic pricing is based on whether the resume to be prepared is federal, military, executive, a career change, professional, or entry-level. This is then further divided into resume editing and writing, cover letter writing and editing, and then a combination packages of resume or CV, cover letter, thank you and follow up letters, and so on.
To get an idea of the pricing Structure we asked for the full package of resume, cover letter, and thank you and follow-up letters, to be done on a 5-day time frame; the price was $116 for entry-level, $127 for executive level, and $119 for military resume packages.
Payments can be made via MasterCard, Visa, Solo, Switch, Delta, Cirrus, American Express, Discover, and of course, PayPal. The order system is fully compliant and encrypted, and no details are posted or sold to third parties.
As to the question is Resumes Expert safe? Although the site is a fairly new It has full encryption and sent to the normal range of credit cards so presumably it has passed the necessary credit checks and validation for these.
ResumesExpert.com discount code offers range from 27% off of the full Resume or CV package, to 11 percent for resume and CV writing alone.
ResumesExpert coupon codes do not seem to be available.
Resumes Expert promo codes - again, do not seem to be available.
ResumesExpert.com reviews gave the impression that people were quite cold about the prices being charged for these packages.
4. Free features
Free features available are listed as “International recruiting agencies,” (quite what this is we do not really know) interview tips, (again, what form this takes is not explained) a list of online employment agencies by States, and free revisions for a 30-day period.
The free blog section takes you to a blank screen ...
The ResumesExpert.com rating sites that we checked did not seem to feel that the free offers went far enough, and that some of them were a little nebulous.
Vagueness seems to be the key to this site. Perhaps it is because it is all so new, (and New York based) and nobody really knows what they're doing - or maybe it is because there really is a problem in the basic concept. Either way, we would want to know a little bit more, in terms of detail, before we trusted a document as important as our resume or CV to them for completion.
ResumesExpert.com BBB, (Better Business Bureau) affiliation or membership could not be confirmed.
The on-site ResumesExpert testimonials consist of small, Twitter like notes, that are all complimentary - as these are all internal, and not independent, we would regard these with a degree of skepticism.